Shipping & Returns

Cancellation of order. If you wish to cancel your order:

1. you can notify us by email to info@boatcraft.com.au before we have dispatched the goods to you;
or

2. where goods have already been dispatched to you, by returning goods to us within 14 days.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund less the amount we have paid to have the goods freighted to you. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The amount of the refund or exchange credit will be the purchase price less the amount we paid to have the goods freighted to you.
The right to return the goods to us will not apply in the following circumstances: -

1. in the event that the product has been used.
2. to any products that we have made or customised specifically for you

The provisions of this clause do not affect your statutory rights.

Freight Estmates and Calculations. To help you, we have put a lot of effort into calculating the amount of freight which will be charged to get the items to you. Our shipping estimate works for any size shipment to anywhere (almost) in Australia. This is a very complicated task, surrounded by all sorts of freight company rules and limitations. I believe that this calculation will be reliable in nearly every case. It collects small items together and estimates the box size into which they will fit. It adds up the total weight and the dimensions of the various parts of the order and then obtains freight company quotes to get the goods from us to you. It checks to see if the goods can go by a particular means before giving you the quote. It knows about the freight companies charging for large empty boxes as if they weighed 333kgs per cubic metre (250kg/cu m Australia Post and Fastway). It knows what are dangerous goods and who will not carry them.

Mostly it will get it right or it will be near enough to be acceptable. If it does produce a result which is really wrong, we will contact you before shipping the goods and discuss with you what you would like to do, including cancelling the order, changing the order, accepting the correct shipping charges or using a different means of transport. Of course we would refund in full any amount paid if you choose to cancel the order, or overpaid if the change resulted in the cost being reduced.

Overseas shipping. It can also calculate postal charges to anywhere in the world. Typically post is limited to no more than 20kgs, a maximum dimension of 105cm, a maximum girth of 140cm and must not contain dangerous goods. We do ship consignments unsuited to the post to other countries, how-ever you will have to contact us to decide on the shipping method and obtain a quote. It will be your responsibility to pay your import duties & taxes: Please make yourself familiar with your own country's import duties, taxes & restrictions before purchasing items from us. We will not be held liable for any charges, delays, or other matters that may arise from shipping to your country. All goods will be marked in accordance with your country’s custom and excise laws.

Delivery times. The estimated delivery times are just that, estimates. They are based on working days and assume that everything goes well. There are many many factors which can cause additional delays, many of which are outside our control. In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.

Delivery address.In some rural locations, our carriers do not provide a service to the customers door. Instead, they will deliver the goods to a depot in a nearby town and then telephone you to arrange for the collection of the goods.

Waiting time.Large shipments can take time to unload from a truck especially if you do not have a fork lift. It is usual for the freight company to charge extra for the extra time taken to unload the goods. It is your responsibility to pay this amount. You could expect this if the consignment exceeds approximately 30kg as it is then too heavy to manually lift off the truck, and instead will have to be broken up on the truck to enable safe unloading..